When starting The Bramble Lab, I wanted to make sure I was bringing something new and refreshing to the table. I thought long and hard about every element of the designer-client relationship and brainstormed ways to make that relationship more transparent, the process more creative, and the end result more impactful.
In micro-analyzing the design process, I noticed a frequent weak spot in the communication that happens between graphic designers and their clients: designers feeling unclear of what imagery is guiding the client’s requests, while clients worry that they didn’t express their hopes for the end result clearly enough and wonder how far along the designer is on their project. A big reason for this grey area is due in part to the remote nature of the designer-client relationship.
Case in point: the majority of my clients find me through this website. I have several local clients whom I’ve been working with since the very beginning, but the majority of my clients are in other states (and countries!). This means that like most designers, I rarely meet my clients in person. So it’s my job as the designer to ensure that my clients are heard loud and clear – so I can get a clear understanding of what they’re asking for, and make sure they have a chance to ask all their questions and never wonder about the status of their project.
My solution? Every client receives a questionnaire and password-protected portal where they can see a timeline that I update along the way, check notes and mockups that I’ve uploaded, ask questions, and share thoughts. This portal maintains open communication between myself and my clients through the entire process – it’s our very own remote conference room.
This portal stays open for 30 days after the completion of our project together, so you can take your time getting familiar with your new design. I’m here to answer any questions you have along the way.
Ready to get your brand polished off with a new logo or branding material? Contact me here – I’ll send you my pricing and on-boarding questionnaire to get things rolling!